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Our general terms and conditions
Are there extra charges for short stays?
All prices are per person and day with half board, including the Ratschingserhof wellness programme. Depending on availability, the price increases for short stays up to 4 nights.
How much is the single room supplement?
The single room supplement (limited number) is approximately 40-80 euros per day.
What are the check-in and check-out times?
The rooms are ready on the day of arrival from approx. 3 p.m. If you plan on arriving after 6 p.m., we ask you to please let us know. On the day of departure, please leave the rooms by 11 a.m.
Are dogs allowed in the hotel?
Dogs: On request, your four-legged friends are welcome, but not in all our rooms (20 euros per day, without food). Please bring your own dog bed.
What is the price reduction for rooms with breakfast?
The deduction for rooms with just breakfast is 6 euros per day per person.
Do you offer a pick-up service from Sterzing train station?
If you arrive by train, we will gladly pick you up at the train station in Sterzing.
Can I reserve a specific room number?
Should you request a specific room number, we will try to reserve your desired room, but we cannot make any guarantees.
Can the images of the rooms and suites differ?
Slight deviations in the pictures of the rooms and suites are possible.
What happens in case of cancellation or early departure?
In case of cancellation, late arrival, or early departure, we kindly ask you to inform us in due time. If it is no longer possible for us to re-book the room, cancellation fees will be charged. The deposit paid in advance will not be refunded.
Typographical and printing errors
All prices are subject to formatting and printing errors.
Is there a local tourist tax?
The prices do not include the tourist tax of € 3.40 per person (from 14 years) and day paid on site. From January 1, 2026, the visitor's tax will be increased to € 3.50.
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