Our staff

DAVIDE
“where love meets Italian cuisine”
He is our newbie and can be found in the kitchen with Alfons and Max. 27 years young, a chef from Vimercate and 100% Italian: Davide followed his heart — and now cooks with us with plenty of amore. 😊

HANNAH
"sweets are vegetables for the soul"
She’s the family’s own and our go-to person for all things sweet. Whether it’s cakes, ice cream or desserts, Hannah works alongside her father Alfons to conjure up the finest treats for our guests. She also helps out with front-of-house duties. Whether it’s in the morning, afternoon or evening, she’s always happy to fulfil our guests’ every wish. It’s lovely to have you here. 😊

MUNIRU
“the all-rounder”
Muniru has been part of our team for eight years. He is originally from Gambia but now lives in the parish house of Mareit. He comes to work every day by bike, no matter the weather, and always has plenty of energy. He’s not just responsible for cleaning the dishes; he also waters flowers, disposes of rubbish, mows the lawn, moves tables, and weeds the garden – this and much more make up his job with us. He’s our jack of all trades! 😊

WALLY
“it’s all about the guests”
Allow us to introduce the shining star of the hotel: Wally.
For more than 20 years, Wally has been working with us as a housekeeper. And she does this job with her heart and soul... a second pillow, an extra blanket, or any other special request from our guests – Wally often fulfils these wishes before they even reach the reception. She knows what our guests need to feel even more comfortable in our hotel. She happily waves the feather duster, making sure everything is clean for our guests. We know we can count on her and are glad to have her on our team. 😊

BEATRIX
“Trixi in action”
Beatrix has also been part of our team for many years. She supports Wally in cleaning the rooms. No task is too much for her, and all guests’ wishes are fulfilled to the best of her ability. Trixi – as we call her – is a very relaxed person. She is always friendly and happy to help our guests. We are delighted to have her with us. 😊

NINA
„always on the bike“
Nina, actually Pnina, is another fairy godmother of the room cleaning team. She has been working alongside our team for many years now: she is polite, hardworking and kind.
Originally from Moldova, Nina has lived here in Sterzing for 20 years, is married and the mother of two now grown-up daughters. Whenever possible, she commutes to work from Sterzing by bicycle (without E) and is in the laundry before 8 a.m. She appreciates the pleasant working atmosphere and the proximity to her home in Sterzing. We are very happy that he is with us. 😊

EDELTRAUD
“being a chambermaid is her dream job”
Our new face, the lovely Edeltraud. Since winter 2024, our girls in the rooms can look forward to her support. She is a real good-humored person and always has a funny joke ready - some guests will experience that for themselves. We are very happy to have Edeltraud with us. 😊

VANESSA
“anything is possible – and with a smile”
At check-in, our guests are welcomed with a warm Servus! Hello! from Vanessa. When she is not with her goats on the mountain, she’s running the reception and has been since 2020. She does her best to respond to all the guests’ wishes every day. Vanessa is happy to make arrangements, whether it’s a beautiful bouquet, a hair appointment, or a carriage ride. She knows the area very well and has lots of (secret) hiking tips in store! For the best biker tour, you can also turn to her.

MONIKA
"our team mom"
Family is the most important thing for Monika, and you can see that here in the team too. Monika has been here for over 4 years now and has become like a "mom" to everyone... 😊 She's always in a good mood, has good advice for everything and, what's more, she reads all our guests' wishes from their lips. Dear Monika, stay as wonderful as you are.

MARCEL
"our only rooster in the yard"
Marcel did a summer job here and spontaneously decided to stay (because it's so nice :-)...) and do a service apprenticeship in our hotel. This makes him the first waiter apprentice that we are allowed to train. A first!!! He doesn’t have far to come, just from the other side of the valley: sometimes by bike, sometimes by car. We’re happy to have Marcel as part of our team. 😊

KARIN
“our Katy”
Young, calm, friendly and always in a good mood. Karin is back on our team and is helping out in the service department – conveniently based right in the neighbouring village. It’s great to have her back!😊

ALEX
„coolness in person…“
Alex is the youngest son in the family, has just completed his high school graduation and is already in his second season in service. His motto: no stress. With his great mood and open manner, he’s always there for any request – morning, afternoon, or evening. We’re happy to have Alex as part of our team. 😊

LAURIN
„il nuovo…“
Laurin is new to the team, 21 years young and always friendly and in a great mood. With his passion for cocktails, he brings fresh energy behind the bar and has some truly great recommendations for our guests. He’s a real asset to our team. We’re happy to have Laurin with us. 🍸

ZILLI
“have you already laughed today?”
Zilli is our new arrival and has been part of our team since summer 2025. She is our new breakfast lady. A hot cappuccino, a cup of coffee or a pot of tea, Zilli is happy to do all that for our guests. She always has a funny saying up her sleeve and is great to chat with. We are very happy that Zilli is now part of our team. 😊

YVONNE
“hey boys – watch out!”
Yvonne joined our team in summer 2025 and is a proud mom of two boys – so she knows every trick in the book! A real pro when it comes to managing a house full of men. With her cheerful nature, she’s especially loved by our youngest guests. In the evenings, she’s there for you – warm, attentive, and always in a great mood. We’re so happy to have you with us, Yvonne! 😊

NADINE
“fresh breeze from the village”
Nadine is our young new team member and has recently joined us. The friendly blonde from the village not only has the shortest commute to work, but at just 20 years old she also brings fresh energy and warmth to our hotel. We are very happy to have Nadine as part of our team. 😊 

HELGA 2
“the rock”
Although already in well-deserved retirement, she is still one of us: Helga #2, a true veteran who has done so much for the Ratschingserhof. Even today, you can still count on her in times of need.