Our staff

DANIEL
“cooking is his passion”
He is our newbie and can be found in the kitchen with Alfons and Max. His main goal is to create delicious dishes for our guests and to learn something new every day. We are happy to have him here. 

JULIA
"sweets are vegetables for the soul"
She is our fairy for all sweet things. Whether it's cakes, ice cream or desserts, together with Hannah, Julia conjures up the finest sweets for our guests. She started working here this summer and brought a bit of a female touch to our kitchen crew. She's always up for a bit of fun and is always in a good mood. It's great to have you here.

MUNIRU
“the all-rounder”
Muniru has been part of our team for five years. He is originally from Gambia but now lives in the parish house of Mareit. He comes to work every day by bike, no matter the weather, and always has plenty of energy. He’s not just responsible for cleaning the dishes; he also waters flowers, disposes of rubbish, mows the lawn, moves tables, and weeds the garden – this and much more make up his job with us. He’s our jack of all trades!

WALLY
“it’s all about the guests”
Allow us to introduce the shining star of the hotel: Wally.
For more than 20 years, Wally has been working with us as a housekeeper. And she does this job with her heart and soul... a second pillow, an extra blanket, or any other special request from our guests – Wally often fulfils these wishes before they even reach the reception. She knows what our guests need to feel even more comfortable in our hotel. She happily waves the feather duster, making sure everything is clean for our guests. We know we can count on her and are glad to have her on our team.

BEATRIX
“Trixi in action”
Beatrix has also been part of our team for many years. She supports Wally in cleaning the rooms. No task is too much for her, and all guests’ wishes are fulfilled to the best of her ability. Trixi – as we call her – is a very relaxed person. She is always friendly and happy to help our guests. We are delighted to have her with us.

NINA
„always on the bike“
Nina, actually Pnina, is another fairy godmother of the room cleaning team. She has been working alongside our team for many years now: she is polite, hardworking and kind.
Originally from Moldova, Nina has lived here in Sterzing for 20 years, is married and the mother of two now grown-up daughters. Whenever possible, she commutes to work from Sterzing by bicycle (without E) and is in the laundry before 8 a.m. She appreciates the pleasant working atmosphere and the proximity to her home in Sterzing. We are very happy that he is with us.

EDELTRAUD
“Being a chambermaid is her dream job”
Our new face, the lovely Edeltraud. Since winter 2024, our girls in the rooms can look forward to her support. She is a real good-humored person and always has a funny joke ready - some guests will experience that for themselves. We are very happy to have Edeltraud with us. 

VANESSA
“anything is possible – and with a smile”
At check-in, our guests are welcomed with a warm Servus! Hello! from Vanessa. When she is not with her goats on the mountain, she’s running the reception and has been since 2020. She does her best to respond to all the guests’ wishes every day. Vanessa is happy to make arrangements, whether it’s a beautiful bouquet, a hair appointment, or a carriage ride. She knows the area very well and has lots of (secret) hiking tips in store! For the best biker tour, you can also turn to her.

ISABELLA
“she is back”
2025, our guests can look forward to a well-known face. Our long-time receptionist Isabella is back here with us. She is now the proud mother of a young son and will be actively supporting our dear Vanessa in reception. Dear Isabella, we are very happy to have you back in our team. 

MONIKA
"our team mom"
Family is the most important thing for Monika, and you can see that here in the team too. Monika has been here for over 2 years now and has become like a "mom" to everyone... She's always in a good mood, has good advice for everything and, what's more, she reads all our guests' wishes from their lips. Dear Monika, stay as wonderful as you are.

MARCEL
"our only rooster in the yard"
Marcel did a summer job here and spontaneously decided to stay (because it's so nice :-)...) and do a service apprenticeship in our hotel. This makes him the first waiter apprentice that we are allowed to train. A first!!! Marcel is also the only male member of our service team, making him our only rooster in the yard...

HANNAH
“s'Hannerl”
Hannah is Helga's daughter. She is 22 years young and studies sport and business administration in Innsbruck. She also works in service. Whether in the morning, afternoon or evening, she is happy to fulfill our guests' every wish. On Thursdays, she even bakes the delicious cakes for our guests for the cake buffet. We are glad that Hannah is part of the team. 😊

ZILLI
“have you already laughed today?”
Zilli is our new arrival and has been part of our team since summer 2025. She is our new breakfast lady. A hot cappuccino, a cup of coffee or a pot of tea, Zilli is happy to do all that for our guests. She always has a funny saying up her sleeve and is great to chat with. We are very happy that Zilli is now part of our team.

HELGA II

“the rock”
Although already in well-deserved retirement, she is still one of us: Helga #2, a true veteran who has done so much for the Ratschingserhof. Even today, you can still count on her in times of need.

MARGARETH
“the early bird...”
Every morning, Margareth enthrals our guests! She is our breakfast cook. From the classic fried egg to the custom scrambled egg, Margareth prepares everything with love. She’s quick, sweet, charming, and always in a good mood – even in the early morning. 😊 It would be hard to imagine a morning without Margareth!